Frequently Asked Questions

"Welcome to our Frequently Asked Questions support section. Here we answer the more common questions that you may be asking about working with Sparticle Ltd. Of course everyone has different needs so if your question isn't on the list then please use the contact form on the support page and we'll be happy to help you."

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Q:
I know a bit about website development, can I alter the web pages directly?

The only people who have access to our servers is our highly trained staff. As you'll discover we offer a fully managed service:

  • All the websites are fully backed up
  • development is managed by our versioning control system, allowing us to roll back to previous versions of pages.
  • Our very secure system drastically increases reliability, privacy and security on our servers.
  • When changes are made to your site, we ensure they pass into our version control system, backup processes and internal support frameworks.
  • All changes are tested on all major browser types. 

It's a well controlled an secure process. For this reason and to ensure stability, security and maintainability for your websites, emails and databases, understandably only our highly trained staff access our servers.

What we've also found is that the time it takes us to implement changes is very fast and cost efficient, because this is what we do, every day.

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