Setting up and using email

We recommend our clients use the freely available Mozilla Thunderbird email client for accessing and sending emails.

Installing Thunderbird

1. Go to the thunderbird website here: thunderbird website
2. Click on the link to download Thunderbird. The default option is usually fine.
3. Follow their instructions and install thunderbird.

Quick Email Setup Instructions:

Username = Your email address

Incoming:
Server = mailrelay.sparticle.com
Type = IMAP
Port = 993
Security = SSL/TLS (For Outlook use: SSL)

Outgoing:
Server = mailrelay.sparticle.com
Type = SMTP
Port = 25
Security = STARTTLS (For Outlook use: TLS)

Detailed Email Setup Instructions for Thunderbird:

Throughout the instructions below, simply replace the words in italics with the information we have provided you. So for example where it says username you would put your actual email address.

1. Open the Thunderbird program so that it is running
2. If this is first time you have run Thunderbird and it launches with a popup asking for Your name, Email address and Password then you can skip to step 5, otherwise...
   Click on [Tools] and then [Account Settings...]
3. Click on [Account Actions]
4. Choose "Add Mail Account..."
5. Enter your name for example "John Smith"
6. Enter your Email address
7. Enter your Password and click [Continue].
8. Thunderbird will now try and work out the correct settings, leave it to finish running then click on the [Edit] button
9. Set the user name to your Email Address
10. Set the "Incoming:" values to...
    mailrelay.sparticle.com
    IMAP
    993
    SSL/TLS
11. Set the "Outgoing:" values to...
    mailrelay.sparticle.com
    SMTP
    25
    STARTTLS
12. Click [Re-test Configuration]
13. Click [Create Account]
14. Now go to [Tools] -> [Account Settings...] in the top menu
15. In the window that appears click on Outgoing Server (SMTP) in the left hand side list
16. Select the account you just setup and click on [Edit...]
17. Set the User Name: to your Email Address, then click [OK] - we are almost there!
18. Now click on the "Server Settings" option under the account you've just created. You'll see a button that says "Advanced..." go ahead and click it.
19. Set the value of "Maximum number of server connections to cache" to 1 then hit [OK] and then [OK] again to close the popup window.
20. When first trying to send/receive email you should accept any security certificates if you are prompted to do so (You may find these windows get hidden behind others so if your mail initially falls to send or receive then check for those, accept them and try again).

That's all folks! All you have to do now is to start using it so click on the inbox and it should prompt you for your password. There is the option to remember your password so that you don't have to keep typing it in. That is your decission to make. If it's a laptop that might get lost/stolen then you have to make a judgement call. If it's a home machine then it's probably safe to do so. You will also find that the first time you send an email it will also ask you for a password. This is the same password. Again you decide if you want to remember it or not.

Detailed Email Setup Instructions for Outlook (2010):

1. Choose the [File] tab from the menu, select the [Info] option from the left and click on [Add account]
2. In the pop up window that opens choose [Manually configure server settings or additional server types] and click [Next]
3. Choose [Internet Email] and click [Next]
4. Fill out the form with the following settings:
   Account Type: IMAP
   Incoming mail server: mailrelay.sparticle.com
   Outgoing mail server: mailrelay.sparticle.com
   User Name: Email address (important you use your full email address here)
   Password: Your Password
5. Click on [More Settings...]
6. Click on the [Outgoing Server] tab, tick the box [My outgoing server requires authentication] and click [OK]
7. Click [Next] and then [Finish]

Detailed Email Setup Instructions for Outlook (2003):

1. Under the [Tools] menu click on [E-mail Accounts]
2. On the E-mail Accounts wizard window, select [Add a new e-mail account] and then click [Next]
3. Choose [IMAP] and click [Next]
4. Fill out the form with the following settings:
   Incoming mail server (IMAP): mailrelay.sparticle.com
   Outgoing mail server (SMTP): mailrelay.sparticle.com
   User Name: Email address (important you use your full email address here)
   Password: Your Password
5. Click on [More Settings...]
6. Click on the [Outgoing Server] tab, tick the box [My outgoing server requires authentication] and click [OK]
7. Click [Next] and then [Finish]

Problems

In the unlikely event that you have problems setting up, then please refer back to the other FAQs and if needs be then please give us a call - best wishes!

Sparticle Limited